What is Mawingu WiFi?
Mawingu is a fixed, wireless, Internet access provider giving you access to affordable Internet in specific hotspots (WiFi Zones).
Mawingu’s nomadic WiFi, open technology, enables customers to access data from one Mawingu hotspot to another. Mawingu offers internet bundles and customers can select from four bundle sizes, as follows: Chwani bundle – 300 MB, Pepea bundle – 500MB, Thamani bundle – 2GB or Akiba bundle – 8G . All bundles are valid for 90 days from purchase date.
What is a hotspot?
A hotspot is a specific area where you can connect your WiFi enabled device to the Internet. Customers can enjoy Internet by visiting these hotspots, using a one-time login.
How do I access Mawingu WiFi?
To access Internet using Mawingu WiFi, you need to have WiFi enabled on your device. Once you visit a hotspot and select to access Internet from your device, a login page will automatically be displayed. Use your email address and password that you set while registering to start enjoying our Internet services.
What are the charges?
There are four bundle plans available that you can subscribe to. You can choose to subscribe to the 300MB @ Ksh 50, 500MB @ Ksh 100, 2GB @ Ksh 300 or 8GB @ Ksh 1,000.
Where can I find Mawingu WiFi?
Mawingu has several hotspots in and around the environs of Laikipia and Meru Counties and we have plans to roll out to other counties. Once you sign up to Mawingu WiFi, you can connect your WiFi enabled device at any Mawingu WiFi zone.
How do I find a hotspot or the coverage in my area?
Please visit www.mawingunetworks.com/merchants to find a comprehensive list of the townships and areas that Mawingu WiFi is present.
What can I browse for my subscription?
Your access to the world has no limits
- Research for school or university projects online via Internet Explorer or Google.
- Get social on Facebook and Twitter.
- Stay connected by getting an email account from Hotmail, Yahoo or Gmail.
- Access government websites such as those of KRA or E-citizen.
- Watch movies on YouTube or listen to your favourite tunes.
- Chat with friends and family, both near and far on WhatsApp.
- Watch podcasts on online business forums and see how you can improve and grow your business or find new ideas on how to start a business.
- You can download music or pictures and much more.
Can I connect to more than one device at a time using my subscription?
No. You can only subscribe to one device at a time using your subscription.
Is browsing the Internet unlimited?
Browsing on the internet is not unlimited. There is a cap on usage based on the bundle you have subscribed to. Capping prevents misuse of bandwidth and enforces a fair use policy amongst all our customers so that you can enjoy a reliable internet experience. You have access to the internet up to the data limits specified in the bundles. Chwani bundle – 300 MB, Pepea bundle – 500MB, Thamani bundle – 2GB or Akiba bundle – 8GB. For further information on capping and usage, please see our terms and conditions.
How do I renew my subscription after the end of the subscription period?
Please visit your nearest Mawingu Merchant to purchase a new bundle or renew your existing bundle. You can also pay via Mpesa, see instructions below.
What happens if I don’t utilize the service fully based on the period I have subscribed for?
All bundles are valid for 90 days, allowing for plenty of time to use the data. After this period, the subscription and any remaining data will expire.
Who should I contact if I have a problem accessing the service?
Should you have a problem please call us on 0716 100 200 or send us an email to firstname.lastname@example.org explaining the nature of your problem.